uetr.ai

Terms of Service

Last updated: 23 May 2026

1. Who we are and acceptance

uetr.ai is operated by Sempre Relevante - Unipessoal Lda, a private limited company (Portugal) trading as uetr.ai (the "Seller", "we", "us", "our"). By accessing or using the Service you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, do not use the Service. If you are using the Service on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.

2. What uetr.ai is

uetr.ai ("we", "us", "our", the "Service") is an independent information service that lets you look up available status information for supported international wires using their UETR (Unique End-to-end Transaction Reference) and, optionally, monitor supported sources and receive email notifications when available information changes.

Two separate contracts apply when you buy a paid plan: (a) a service contract between you and Sempre Relevante - Unipessoal Lda, governed by these Terms; and (b) a payment transaction processed through Stripe acting as merchant of record where Stripe Managed Payments applies, governed by Stripe's End User Terms. See our merchant-of-record disclosure.

3. What uetr.ai is not

The Service is not a bank, payment institution, money services business, money transmitter, e-money issuer, investment adviser, broker, or any other type of regulated financial institution. We do not hold, custody, move, send, receive, exchange or otherwise process funds. We do not provide regulated financial, legal, tax or investment advice.

We are not affiliated with, endorsed by, sponsored by, or partnered with any bank, clearing house, payment network or financial institution. All third-party names, marks and logos are property of their respective owners and are used solely for identification.

4. Information only — no reliance

Data displayed on the Service is sourced from supported publicly available tracker pages and other status sources that we can access. It is provided "as is" and "as available", for information purposes only. It may be delayed, incomplete, ambiguous or inaccurate. You agree that you will not treat any data shown by the Service as confirmation of payment, settlement, receipt of funds, or any financial fact, and that you will independently verify the status of your transfer directly with your bank before taking any action. You use the Service at your own risk.

4a. How we obtain data — your authorisation

By submitting a UETR you give uetr.ai a limited authorisation to perform read-only lookups against supported publicly available transfer-status sources using the details you provide. You confirm that you are the sender, beneficiary, or otherwise authorised to track the transfer. uetr.ai does not bypass technical access controls, log in to any bank-customer area, or impersonate you to any bank. We do not request, access, store, or transmit your bank credentials. If a tracker source is unavailable, restricted, delayed, or does not return a match, the Service may return no result.

5. Acceptable use

  • You may only look up UETRs for transfers you are a legitimate party to or have authorisation to monitor.
  • You may not use the Service for any unlawful purpose, including fraud, money laundering, sanctions evasion, or surveillance of payments you have no right to access.
  • You may not scrape, resell, or otherwise commercially redistribute data obtained from the Service without our written permission.
  • You may not interfere with the security of the Service, probe for vulnerabilities, upload malware, or attempt to gain unauthorised access to accounts, systems or data.
  • You may not infringe the intellectual property rights of the Seller or any third party while using the Service.

6. Intellectual property

The Service, including its software, design, branding, content and documentation, is owned by Sempre Relevante - Unipessoal Lda (trading as uetr.ai) and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for its intended purpose, subject to these Terms. No other rights are granted. You may not copy, modify, reverse engineer, create derivative works of, or commercially exploit the Service without our prior written permission.

7. Subscriptions and payments

Service plans are provided by Sempre Relevante - Unipessoal Lda (Portugal), trading as uetr.ai. The payment transaction is processed through Stripe acting as merchant of record where Stripe Managed Payments applies: Stripe issues invoices and receipts, calculates, collects and remits applicable VAT, GST and sales tax in supported jurisdictions, and handles fraud screening and chargeback / dispute resolution for the transaction. Card statements and receipts may identify Stripe, Link, or uetr.ai depending on payment method and issuing bank. The payment is governed by Stripe's End User Terms in addition to these Terms. Subscriptions renew automatically until cancelled. You may cancel at any time from your account; cancellation stops future renewals and does not generate a pro-rata refund except where required by law or by our refund policy.

7a. Right of withdrawal (EU consumers)

If you are a consumer resident in the EU/EEA you have, in principle, a 14-day right of withdrawal under Decreto-Lei n.º 24/2014 (which transposes Directive 2011/83/EU). Because uetr.ai begins the requested digital service immediately, checkout asks for your express request for immediate performance and your acknowledgement that statutory withdrawal rights may be limited or lost as permitted by law, including where the paid service has been fully performed during the withdrawal period. Our 30-day money-back guarantee — see Refund Policy — applies on top of any non-waivable statutory rights.

7b. Complaints and dispute resolution

If you have a complaint, write to support@uetr.ai. You can also use the Portuguese Livro de Reclamações Eletrónico, or contact CNIACC (Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, www.cniacc.pt), where applicable under Lei n.º 144/2015. The former EU ODR platform stopped accepting complaints on 20 March 2025 and was discontinued on 20 July 2025.

8. Suspension and termination

We may suspend or terminate your access to the Service, in whole or in part, without liability, if: (a) you materially breach these Terms or our Acceptable Use rules; (b) your payment fails or is reversed; (c) we reasonably suspect fraud, abuse, or a security risk to the Service or other users; or (d) we are required to do so by law or by a competent authority. We may also discontinue the Service, or any part of it, with reasonable notice where practicable. On termination, your right to use the Service ends immediately; sections that by their nature should survive (e.g. IP, disclaimers, liability, governing law) will survive termination.

9. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, completeness, timeliness, non-infringement or uninterrupted availability.

10. Limitation of liability

To the maximum extent permitted by law, in no event shall uetr.ai be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, or for any loss of profits, revenue, funds, goodwill, data or business opportunity, arising out of or in connection with your use of, or inability to use, the Service — including any losses arising from action you take (or fail to take) based on information shown by the Service. Our aggregate liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim, or USD 50, whichever is greater.

11. Changes

We may update these Terms from time to time. Material changes will be notified by email or via the Service. Continued use after changes take effect constitutes acceptance.

12. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter are governed by, and construed in accordance with, the laws of Portugal. The courts of Lisbon, Portugal shall have exclusive jurisdiction to settle any such dispute, without prejudice to any mandatory consumer-protection rights you have under the law of your country of residence.

13. Severability and entire agreement

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force. These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and the Seller regarding the Service and supersede any prior agreements.

14. Contact

Questions about these Terms: Sempre Relevante - Unipessoal Lda, trading as uetr.ai — support@uetr.ai.