uetr.ai

Terms of Service

Last updated: 15 September 2026

1. Agreement and provider

These Terms govern your use of uetr.ai, including its free and paid services (the "Service"). The provider's statutory identity and contact details are in the Legal Notice. By using the Service, you agree to these Terms. If you use the Service for an organisation, you confirm that you have authority to bind it.

2. The Service

uetr.ai is a read-only information service. At your request, it queries supported third-party transfer-status sources using a UETR and other details you provide. Paid plans may repeat those queries and notify you when available information changes. The Service records what a source returned when queried. It does not independently verify a payment's status.

uetr.ai is not a bank, payment institution, money transmitter, e-money issuer, broker or adviser. It does not hold, move or control funds and does not provide financial, legal, tax or investment advice. It is independent of banks, payment networks and the sources it queries.

Source information can be unavailable, delayed, incomplete, ambiguous, inaccurate or later changed. A result is not proof of payment, settlement or receipt. Verify any payment status with the relevant bank before acting on it. Plan frequencies are target query schedules, not guarantees that a source will respond or return a result.

3. Your responsibilities

You may submit or monitor a UETR only if you are a party to the transfer or have lawful authority from a party. You are responsible for the lawfulness and accuracy of the details you provide and for how you use the results.

You must not:

  • use the Service for an unlawful, fraudulent or unauthorised purpose;
  • submit or monitor transfer information that you have no right to use;
  • scrape, resell or commercially redistribute Service data without written permission;
  • interfere with security, probe for vulnerabilities or gain unauthorised access; or
  • infringe our rights or another person's rights.

4. Paid plans, cancellation and withdrawal

Monitor includes 10 active transfer slots. Monitor 20 includes 20 active transfer slots at USD 269 per month. Existing grandfathered allowances and prices continue while the applicable subscription remains unchanged. Archiving stops checks and alerts, frees the active slot, and preserves the saved timeline and payment records. Restoring requires an available slot on an active subscription.

For cancellations made after the account-retention notice is presented, we permanently delete the account and all active and archived transfers 15 days after paid access ends. We show the scheduled deletion date before cancellation. Download your records or resubscribe before that date to retain them. This rule does not apply retrospectively to earlier cancellations. Mandatory accounting retention and specific legal preservation duties are handled separately.

The main features, price and billing interval shown before checkout form part of your order. Where Stripe Managed Payments applies, Link is the merchant of record for the payment and Stripe provides the payment infrastructure. The checkout and receipt identify the payment seller. See the Merchant of Record Disclosure and Stripe End User Terms.

Subscriptions renew at the interval and price shown at purchase until cancelled. You may cancel from your account. Cancellation stops future renewals, and access normally continues through the paid period. Refunds and the 30-day guarantee are governed by the Refund and Cancellation Policy.

EU consumers generally have 14 days to withdraw from a distance service contract. If you ask us to start during that period and then withdraw, the law may require payment for the part already supplied. The right can end after full performance only where the legal conditions are met. Checkout records your request for immediate performance. Instructions for exercising the right are in the Refund and Cancellation Policy. Mandatory withdrawal and digital-service conformity rights are not limited by these Terms.

5. Intellectual property

The Service, software, design, branding, content and documentation are protected by intellectual property laws. We give you a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose while you comply with these Terms. No other rights are granted. You must not copy, modify, reverse engineer, create derivative works from or commercially exploit the Service except where applicable law permits it.

6. Changes, suspension and termination

We may change or remove sources, features or parts of the Service for technical, security, legal or operational reasons. We may suspend or terminate access for a material breach, non-payment, fraud, abuse, a security risk or a legal requirement. We will give any notice, remedy or termination right required by applicable law. Consumer rights relating to changes to paid digital services remain unaffected.

7. Warranties, liability and business indemnity

To the extent permitted by law, the Service and third-party information are provided as available, without warranties of accuracy, completeness, timeliness, uninterrupted availability or fitness for a particular purpose. We are not responsible for a bank's or source's acts or records, the underlying transfer, or losses caused by treating source information as verified.

For business or professional users only, to the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, revenue, goodwill, data or business opportunity. Our total liability is limited to the greater of EUR 50 and the fees you paid for the Service in the 12 months before the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for intent, gross negligence, death, personal injury, or harm to physical or moral integrity. Consumers retain all mandatory rights, including rights relating to the conformity of digital services under Decreto-Lei n.º 84/2021.

If you use the Service for business or professional purposes, you will indemnify us against third-party claims and reasonable documented costs caused by your unlawful or unauthorised submission or use of transfer information, your material breach of these Terms, or your infringement of another person's rights, except to the extent caused by our own unlawful conduct.

8. Data and statistics

We process personal data as described in the Privacy Policy. We may use statistical information that does not identify a person or an individual transfer to operate, secure, analyse and improve the Service.

9. Legal requests

Legal process is assessed under applicable law. We do not promise notice, a challenge, or the creation of records we do not hold. Requesters should use the Legal Requests page.

10. Changes to these Terms

We may revise these Terms prospectively. The updated version will state its effective date. We will give reasonable notice of material changes affecting an ongoing paid plan, and any mandatory cancellation or termination rights remain available. A revision does not retroactively change rights or obligations that arose before it took effect.

11. Law, courts and consumer redress

Portuguese law governs these Terms. For business and professional users, the courts of Lisbon, Portugal have exclusive jurisdiction. For consumers, this choice does not remove mandatory protections or access to courts available under applicable consumer law.

Complaints may be sent through our contact form. Consumers may also use the Portuguese Livro de Reclamações Eletrónico or, where applicable, CNIACC (Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, www.cniacc.pt).

12. General and contact

If a provision is invalid or unenforceable, the remaining provisions continue to apply. A failure to enforce a provision is not a waiver. These Terms, the order details shown at purchase and the policies they expressly reference form the agreement for the Service. No third party may enforce these Terms.

Questions about these Terms may be sent through the contact form. Statutory identity, email and postal details are in the Legal Notice.