Records Requests and Legal Process

Last updated: 13 August 2026

This page is information for courts and authorities who need to direct a request to uetr.ai, operated by Sempre Relevante - Unipessoal Lda, Portugal. It is not a contract, it creates no rights for any requester, and nothing on it is an admission, a waiver, or consent to anything.

It is not the page for exercising data-protection rights over your own personal data. Data-subject requests are handled under our Privacy Policy and are generally free of charge, subject to the statutory exceptions in Articles 12(5) and 15(3) of the GDPR. Customers asking about their own account should use the contact form.

1. Intake

• Intake email: legal@uetr.ai. This address is an intake channel only. Use of it is not consent to service by email, to jurisdiction, or to any procedural route, and an acknowledgement of receipt is not an admission that a request is valid or binding.
• Registered office: on our legal notice.
• Intake languages: Portuguese and English.

2. What the Service holds

The categories of data the Service processes and applicable retention information are described in our Privacy Policy. uetr.ai is not in any payment chain: it does not hold the payment institutions' underlying account, ledger or settlement records, and it does not hold SWIFT messages.

3. No voluntary litigation services

uetr.ai does not accept voluntary third-party discovery requests and does not provide litigation-support, certification, expert or witness services. We respond only to legal process that is binding on the operator after review under applicable law. We do not create affidavits, certifications, analyses, opinions, expert reports or testimony unless legally required.

We reserve all rights and objections, including as to service, jurisdiction, authority, recognition, scope, relevance, burden, proportionality, confidentiality, privilege, data protection, retention, technical feasibility and costs. Where the governing forum permits, we may seek advance payment or reimbursement of reasonable, documented costs of responding.

4. Requests from outside the European Union

Non-EU requests are assessed case by case under applicable Portuguese and European Union law, including Article 6 and Chapter V of the GDPR. Direct delivery of a foreign demand does not constitute consent to jurisdiction or service and does not, by itself, establish a lawful basis for disclosure. Requesters should use any applicable international judicial-cooperation or recognition mechanism addressed to the competent Portuguese authority. We reserve all objections and may require recognition, enforcement, additional process or further safeguards in Portugal.